OUR SERVICE OFFERING
CAMPAIGN STYLE ENVIRONMENT
MPC Connect can tailor a solution for your organisation's specific campaign requirements. We specialise in customised sales and service campaigns with a variety of different industry sectors. We establish and agree desired outcomes, critical deadlines and strategic objectives of each campaign with our clients.
Our emphasis on quality, customer service and meeting client Service Level Agreements ensure that your brand integrity is at the forefront of our approach. We supply more than just contact centre agents – they are your brand ambassadors.
All centres run 24/7/365, providing customers with constant support, flexibility and the peace of mind that their campaigns are always staffed and operational.
GLOBAL ONLINE TUTORING
We provide qualified tutors and fully managed centers to top-tier language tutoring companies across the globe. As the largest outsourced supplier of highly qualified English Language Consultants, MPC Connect offers on demand individualised
education to international students on behalf of our clients.
SOUTH AFRICAN NATIONAL FOOTPRINT
Eight fully staffed centres throughout South Africa (Cape Town, Johannesburg, Pretoria, Port Elizabeth and Durban)
Staff complement of over 1700
Between 400K – 600k students tutored per month
SHARED SERVICE & BACK-OFFICE
Outsourcing your sales, marketing, customer service and technical support business function is known to yield significant cost benefits. However, the assurance of knowing your organisation’s
value proposition is being upheld by a world-class service provider is priceless.
MPC Connect has long-standing partnerships with clients, offering outsourcing solutions in shared service and back office functions, such as:
Contact Centre Management
Remote first line support
Quality assurance and management of all faults
Management of contact centres / business infrastructures
Procedure and protocol management
Internal compliance auditing
Connectivity monitoring and maintenance