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© 2023 by MPC Connect

OUR SERVICE OFFERING

CAMPAIGN STYLE ENVIRONMENT 

MPC Connect can tailor a solution for your organisations’ specific campaign requirements. We specialise in customised sales and service campaigns with a variety of different industry sectors. We establish and agree desired outcomes, critical deadlines and strategic objectives of each campaign with our clients. 

Our emphasis on quality, customer service and meeting client Service Level Agreements ensure that your brand integrity is at the forefront of our approach. We supply more than just contact center agents – they are your brand ambassadors.  

All centers run 24/7/365, providing customers with constant support, flexibility and the peace of mind that their campaigns are always staffed and operational. 

 

 

GLOBAL ONLINE TUTORING 

We provide qualified tutors and fully managed centers to top-tier language tutoring companies across the globe. As the largest outsourced supplier of highly qualified English Language Consultants, MPC Connect offers on demand individualised
education to international students on behalf of our clients. 

 

SOUTH AFRICAN NATIONAL FOOTPRINT

  • Eight centers throughout South Africa (Cape Town, Johannesburg, Pretoria, Port Elizabeth and Durban)

  • Staff complement of over 1700

  • Between 400K – 600k students tutored per month 

 

 

SHARED SERVICE & BACK-OFFICE 

Outsourcing your sales, marketing, customer service and technical support business function is known to yield significant cost benefits. However, the assurance of knowing your organisation’s
value proposition is being upheld by a world-class service provider is priceless.

 

MPC Connect has long-standing partnerships with clients, offering outsourcing solutions in shared service and back office functions, such as: 

  • Administration

  • Specialized Administration 

  • Payroll

  • Recruitment

  • Finance

  • Vendor Management 

  • Operations Management

  • HR Management 

  • Contact Center Management 

 

 

TECH SUPPORT 

  • Remote first line support 

  • Quality assurance and management of all faults 

  • Management of contact center/business infrastructures

  • Procedure and protocol management 

  • Internal compliance auditing 

  • Connectivity monitoring and maintenance 

OUR HAPPY CLIENTS

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