GROW YOUR CAREER WITH
AN INDUSTRY LEADER
ONLINE ENGLISH LANGUAGE CONSULTANT
We are seeking professional English Language Consultants who are well educated and fluent in speaking English to join our dynamic centres in Johannesburg, Pretoria, Port Elizabeth, Cape Town and Durban.
· Completed Bachelor’s Degree within any field
· Must have a neutral English accent
Please select below region to view available shifts
CALL CENTRE TEAM LEADER
We are seeking dynamic Team Leaders to join our team based in Durban and Cape Town.
The successful candidates will be required to assist with all tasks and running of day to day activities. Must be hard working, highly motivated in order to manage and lead the team to reach the business goals and targets.
· Supporting agents sales efforts through guidance, training, coaching, feedback & motivation
· Ensuring agents adhere to company policies & guidelines
· Managing the performance of agents incl. setting objectives & reviewing KPIs
· Clear communication across the centre
· Creating & maintaining a positive culture
· Scheduling & planning - Leave, holidays, additional requests etc
· Ensuring daily, weekly & monthly allocations & targets are reached
· Tracking & reporting sales & statistics, quality & performance
· 1 year supervisory experience in a similar environment
· Experience with administration of call centre data & systems
· Computer literate – MS Excel/Word/PowerPoint/Outlook
HOW TO APPLY:
Apply with your updated CV to
Durban - email@example.com
Cape Town – CarmenD@mpc.co.za
Indicate the subject line as ‘Team Leader’
Only shortlisted candidates will be contacted
WHY WORK FOR US?
Incentives to employees who reach their targets, such as extra moola and international getaways.
Set shifts available, which allows you to work around your lifestyle.
Positive cultural diversity in the workplace – we are proud to boast an employee
pool of 1300 people.
World-class in-house training – we further develop our staff by offering learning
and development programs for Internships.
Upbeat, energetic, and friendly working environment.